Service Request Ticket - # 86828

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2025 12:41 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210773[Edit Inv] (opens in a new window) Bldg/Room HL 117
Service Tag 8B9XTG3 Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7001F Location Christopher Mansayon

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:83:C7


Wireless NIC D4:54:8B:B7:92:9C

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Mar 18, 2025 08:13 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Mar 18, 2025 08:13 AM 
Status changed from (1) Pending to (5) Completed
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Dyllan Coons Mar 18, 2025 08:13 AM 
Solved remotely using Kace had to fully wipe his 
program data because adobe is basically a virus.
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Allie Clark Mar 17, 2025 12:41 PM 
****This is an email****
Hello,

I have recently been having problems using any of 
my Adobe Creative Cloud apps, and it appears to be 
subscription-related. Below is a screenshot from 
Illustrator and Acrobat. I don't know if it's a 
general issue or something I need to go to Joanie 
about.

Thanks!
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image (64).png
image (65).png