Service Request Ticket - # 86833

Service Request Information

CONTACT Name Kunz, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2025 10:56 AM
Department University Computing Solutions Phone
Location Email kunzd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20220781[Edit Inv] (opens in a new window) Bldg/Room WUC 120
Service Tag 1545zs3 Description OptiPlex 7000 SFF, Intel Core i7-12700 (25MB cache, 12 cores, 20 threads, 2.10 GHz to 4.90 GHz Turbo, 65W)
Serial No. 1545zs3 Location Director of Student Organizations

CPU Unknown


OS Unknown Software
TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Apr 28, 2025 10:53 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Dyllan Coons Apr 28, 2025 10:53 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Apr 28, 2025 10:53 AM 
This device is now on 11
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Allie Clark Mar 21, 2025 10:33 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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David Kunz Mar 18, 2025 10:56 AM 
This needs TPM turned on and possibly upgraded
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David Kunz Mar 18, 2025 10:56 AM 
Hi Lucas,

UCS is trying to get computers upgraded to Windows 11 before the summer starts. I noticed that 
W20220781 in ASWOU needs an update. I noticed you were the last user logged into this device.

If you are able to go to Windows update and initiate the update to Windows 11 that would be great. 
If you don't see the option to update, let me know and I can schedule a time for a tech to come 
perform the update.

Thanks,
David
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