Service Request Ticket

Service Request Information

CONTACT	Name	Kunz, David	Date	Mar 18, 2025 11:00 AM
	Department	University Computing Solutions	Phone
	Location		Email	kunzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160960 (opens in a new window)	Bldg/Room	APSC 501
	Service Tag	1514LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1514LH2	Location	Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:DE:F1

TECHS	Submitted by	David Kunz	Contact	kunzd@wou.edu
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
David Kunz	Jul 03, 2025 10:08 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Dyllan Coons	Jun 24, 2025 03:52 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dyllan Coons	Jun 24, 2025 03:52 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dyllan Coons	Jun 24, 2025 03:52 PM	give them a slgfa	Add Attachment
Dyllan Coons	Apr 22, 2025 09:42 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
David Kunz	Apr 17, 2025 04:16 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Dyllan Coons	Apr 11, 2025 11:12 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dyllan Coons	Apr 08, 2025 09:27 AM	When the new batch of computers come in check if their is an extra if not put a nvme in it.	Add Attachment
Andrew Zhen	Mar 24, 2025 09:27 AM	computer has hard drive	Add Attachment
David Kunz	Mar 18, 2025 11:01 AM	APSC 501 International Student Academic Support Front Desk	Add Attachment
David Kunz	Mar 18, 2025 11:00 AM	likely needs tpm upgrade	Add Attachment