Service Request Ticket - # 86838

Service Request Information

CONTACT Name Asay, Alyssa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2025 11:04 AM
Department Athletics Phone 88251
Location Email asaya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
David Kunz Jun 11, 2025 01:14 PM 
Alyssa never responded to me.
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David Kunz Jun 11, 2025 01:14 PM 
Task reassigned to UCS Tech.
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David Kunz May 08, 2025 10:34 AM 
Hi Alyssa,

My technician has tried to reach out several times to assist in upgrading your computer to Windows 11. 
Please schedule a time to allow him to assist in upgrading your computer as this should be done before the 
end of spring term to prepare for Windows 10 end of life.

Thank you,
David
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Dyllan Coons May 08, 2025 09:40 AM 
Task reassigned to David Kunz.
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Dyllan Coons May 08, 2025 09:40 AM 
What should I do this person will not respond to 
emails and I do not want to keep emailing them and 
seem pushy.
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Dyllan Coons May 02, 2025 01:30 PM 
****This is an outgoing email****
Hi Alyssa,

I need some additional information regarding 
service request #86838

Description: Win 11 upgrade

I am just following up from two emails we sent you 
last month about your device. Email is listed 
below. I was wondering if you had made a decision 
on when we could take a look at and update your 
device?

My name is Dyllan C. and I work for UCS here at 
WOU. An automated service request was made because 
your device is to old to automatically update to 
Windows 11 and Windows 10 support will be ending 
in October. As such we need to reimage your device 
to force it to windows 11. This will wipe all the 
local data off of it. As such it is important to 
back up your data to your network share drives or 
another device. I was wondering when is a good 
time we can do this? We will get a loaner device 
ready for you and trade the devices out while we 
fix the old one. 

Thank you,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Dyllan Coons Apr 14, 2025 02:22 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dyllan Coons Apr 11, 2025 09:28 AM 
****This is an outgoing email****
Hi Alyssa,

I need some additional information regarding 
service request #86838

Description: Win 11 upgrade

I am just following up from an email I sent you 
last week about your device. Email is listed 
below. I was wondering if you had made a decision 
on when we could take a look at and update your 
device?

My name is Dyllan C. and I work for UCS here at 
WOU. An automated service request was made because 
your device is to old to automatically update to 
Windows 11 and Windows 10 support will be ending 
in October. As such we need to reimage your device 
to force it to windows 11. This will wipe all the 
local data off of it. As such it is important to 
back up your data to your network share drives or 
another device. I was wondering when is a good 
time we can do this? We will get a loaner device 
ready for you and trade the devices out while we 
fix the old one. 

Thank you,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
Add Attachment
Public
Dyllan Coons Apr 01, 2025 03:27 PM 
****This is an outgoing email****
Hi Alyssa,

I need some additional information regarding 
service request #86838

Description: Win 11 upgrade

My name is Dyllan C. and I work for UCS here at 
WOU. An automated service request was made because 
your device is to old to automatically update to 
Windows 11 and Windows 10 support will be ending 
in October. As such we need to reimage your device 
to force it to windows 11. This will wipe all the 
local data off of it. As such it is important to 
back up your data to your network share drives or 
another device. I was wondering when is a good 
time we can do this? We will get a loaner device 
ready for you and trade the devices out while we 
fix the old one. 

Thank you,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
Add Attachment
Public
David Kunz Mar 18, 2025 11:04 AM 
Probably needs tpm upgrade
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