Service Request Ticket - # 86839

Service Request Information

CONTACT Name Mattoon, Max   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2025 11:06 AM
Department Athletics Phone 89249
Location Email mattoonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160952[Edit Inv] (opens in a new window) Bldg/Room NPE 216
Service Tag 1554LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1554LH2 Location

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:09:4B

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
David Kunz Jul 03, 2025 10:08 AM 
Priority changed from (3) Priority to (5) Low Priority.
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Jordan Reisig Jun 24, 2025 01:09 PM 
I got an automated reply saying email address not 
found.
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Screenshot 2025-06-24 130930.png
Jordan Reisig Jun 24, 2025 12:30 PM 
****This is an outgoing email****
Hey Max,

I'm Jordan with UCS and I'm just reaching out to 
you because we have a list of computers that need 
to be upgraded to Windows 11 and with the latest 
security software. Do you have the computer with 
the WOU # 20160952[Edit Inv]? If so, can we get it for 
around 24 hours to perform the update? If needed, 
a loaner can be provided.

Best,
Jordan
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Ian Cooper Jun 09, 2025 12:27 PM 
Task reassigned to UCS Tech.
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Ian Cooper Jun 09, 2025 12:27 PM 
Still hadn't reached back out to me. Due to changing positions I'm 
resigning this to UCS tech.
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Ian Cooper Apr 15, 2025 11:49 AM 
Reached out again.
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Ian Cooper Apr 04, 2025 10:59 AM 
Task reassigned to Ian Cooper.
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Ian Cooper Apr 04, 2025 10:59 AM 
Hello Max, I'm from UCS. We have a list of computers that need to 
get updated with the latest operating system and security 
software. Can you confirm if you still have the computer with the 
WOU number 20160952[Edit Inv]. If you do have it is there a good time that 
we could snag it for roughly 24 hours? If needed we can provide a 
loaner
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David Kunz Mar 18, 2025 11:06 AM 
likely needs tpm update
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