Service Request Ticket

Service Request Information

CONTACT	Name	Kunz, David	Date	Mar 18, 2025 11:08 AM
	Department	University Computing Solutions	Phone
	Location		Email	kunzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161001 (opens in a new window)	Bldg/Room	WEL 221
	Service Tag	1594LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1594LH2	Location	Student worker #4 (replace with 20240542)
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0B:C8

TECHS	Submitted by	David Kunz	Contact	kunzd@wou.edu
	Primary Technician		Contact	bpierce23@wou.edu	88925

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Apr 14, 2025 08:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Apr 14, 2025 08:06 AM	I returned the computer and the loaner has been brought back	Add Attachment
Benjamin Pierce	Apr 11, 2025 02:18 PM	The computer has been brought back and is on the tech imaging desk	Add Attachment
Ian Cooper	Apr 11, 2025 12:46 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Dyllan Coons	Apr 11, 2025 11:01 AM	Business office will be available at 1 pm	Add Attachment
Dyllan Coons	Apr 11, 2025 10:03 AM	Not in below places.	Add Attachment
Dyllan Coons	Apr 08, 2025 11:19 AM	This device might also be in admin registars office they left some devices there.	Add Attachment
Andrew Zhen	Mar 25, 2025 02:51 PM	checked wc 221, people at the office said students are in 115 where it's most likely, additionally device is offline for over a month.	Add Attachment
David Kunz	Mar 18, 2025 11:08 AM	likely needs tpm updated	Add Attachment
David Kunz	Mar 18, 2025 11:08 AM	Registrars Office, WC 221	Add Attachment