Service Request Ticket - # 86842

Service Request Information

CONTACT Name Kunz, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2025 11:30 AM
Department University Computing Solutions Phone
Location Email kunzd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190208[Edit Inv] (opens in a new window) Bldg/Room SH 121
Service Tag 3RW3PY2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 3RW3PY2 Location Smart Classroom Instructor's Station

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:53:A5:C3

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Mar 24, 2025 08:36 AM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Mar 24, 2025 08:36 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Mar 24, 2025 08:36 AM 
windows 11 installed, dell and windows update ran
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Andrew Zhen Mar 21, 2025 04:26 PM 
install attempt failed, rolled back
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Andrew Zhen Mar 21, 2025 04:24 PM 
updating to windows 11
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David Kunz Mar 18, 2025 11:30 AM 
Smith 121 Instructor Station
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