Was able to successfully update his adobe and get it working. 

I would be comfortable following a document to try and reinstall 
everything, if you could send that. Wednesday late morning would 
work for me to do a Zoom if that is not successful. I would love to 
set aside 11:00 Wednesday to do a Zoom, and cancel it if I am able 
to un & re-install.
Thanks,
Doug

Hello Douglas,
I apologize for the late reply, finals week and all. So to be able to 
fix this issue I think we are going to have to set up a zoom call 
where I can take over your screen if you are ok with that. Basically, 
we need to uninstall everything related to Adobe, run a cleaner, 
and reinstall. I will be in tomorrow from 9-3pm. I will also be in 
Monday-Thursday from 8am-2pm. Are there any days that I could 
set up a zoom meeting with you? If those times don't work I could 
set up a time with another tech!

I am down in Medford so physically looking at it is probably not an 
option. Is there a virtual way to have you look at it?
Doug

****This is an email****
Hello Douglas, I was looking through your SR and wanted to 
know if there was a good time either today, tomorrow, or Friday I 
can come look at your adobe issue? Sincerely,


-- 
Ian CooperHe/Him/HisUCS Student Tech.