Service Request Ticket - # 86853

Service Request Information

CONTACT Name Larsen, Marcia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2025 09:39 AM
Department Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20191065[Edit Inv] (opens in a new window) Bldg/Room WEL 136
Service Tag 367RL43 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 367RL43 Location Instructor Station

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC A4:BB:6D:B9:DA:41

TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Mar 20, 2025 09:51 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Mar 20, 2025 09:51 AM 
w
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Michael Volkmann Mar 20, 2025 09:51 AM 
contacted their supervisor, Adria Henrickson. they 
are still an active employee. account reactivated.

they were caught up in the mass account suspension 
of retirees
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Ian Cooper Mar 19, 2025 12:00 PM 
Task reassigned to Michael Volkmann.
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Ian Cooper Mar 19, 2025 12:00 PM 
Assigning to Michael Volkmann per Michael Volkmann.
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Abigail Ratliff Mar 19, 2025 09:39 AM 
****This is an incoming email****
Hi,
I called last week and we tried troubleshooting my 
account. The issue is only with this computer. I 
was told to email you the computer number and the 
screenshot. Both is attached to the email. 
Thanks,
Marcia Larsen
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