Service Request Ticket - # 86854

Service Request Information

CONTACT Name Koshnick, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2025 11:18 AM
Department Teacher Prep Student Support Services Phone 89304
Location Email koshnickj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171056[Edit Inv] (opens in a new window) Bldg/Room SSC 213
Service Tag CSCDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSCDRP2 Location Peer Academic Coaches (Student Workers)

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:D1:E8

TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Apr 08, 2025 10:53 AM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Apr 08, 2025 10:53 AM 
Set up complete.
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Ian Cooper Apr 08, 2025 10:18 AM 
In box 10. Waiting on contact to bring back.
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Ian Cooper Apr 08, 2025 10:17 AM 
Task reassigned to Ian Cooper.
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David Kunz Mar 20, 2025 12:40 PM 
Task reassigned to Brady Parksion.
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Ian Cooper Mar 19, 2025 01:30 PM 
Task reassigned to David Kunz.
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Ian Cooper Mar 19, 2025 01:30 PM 
I went by and moved all equipment to 213. Noticed that it was on the 
list to need to update to TPM 2.0 and it wouldn't go into bios and 
can't update to windows 11. Took back to UCS for imaging and David 
is looking at it.
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Ian Cooper Mar 19, 2025 12:03 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Mar 19, 2025 12:03 PM 
****This is an email****
Hello Jennifer, 
I was looking over you SR and was wondering if there was good 
time today that I could come by and move those computers 
around for you? I will also be in from 12-5 tomorrow and a good 
chunk of Friday.
Sincerely,


--
Ian Cooper
He/Him/His
UCS Student Tech.
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Abigail Ratliff Mar 19, 2025 11:18 AM 
****This is an incoming email****
Good morning,

We are doing some switching around with offices, 
and we need a computer from 223 to 213 in the 
Student Success Center. 

Please let me know if you need any other 
information.

Thanks,
Jen
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