Service Request Ticket - # 86859

Service Request Ticket - # 86859

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Kaye Hays, Susan	Date	Mar 19, 2025 04:17 PM
	Department	Registrar’s Office	Phone	88184
	Location		Email	hayss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200324 (opens in a new window)	Bldg/Room	WEL 145A
	Service Tag	9M52043	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	9m52043	Location	Susan Hays
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:C3:8F
	Wireless NIC	3C:9C:0F:37:8E:E9

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Mar 27, 2025 08:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Mar 27, 2025 08:12 AM	came for it	Add Attachment
Andrew Zhen	Mar 26, 2025 03:31 PM	**This is an email** Hi Andrew! Thank you for your email. Unfortunately, I am unable to stop in today. Would tomorrow morning be possible? Susan Hays Registrar Services Manager \| Office of the Registrar Western Oregon University 345 Monmouth Ave N. \| Monmouth, OR 97361 503-838-8184 \| Fax: 503-838-9696 hayss@wou.edu \| Welcome Center, Room 145A wou.edu/registrar	Add Attachment
Andrew Zhen	Mar 26, 2025 01:50 PM	**This is an outgoing email** Hi Susan, We were just following up with you regarding a service request that we have for you. (#86859) Description: Issues with system ?? We got your computer reimaged. Other than PLSQL, iPrint&Scan, and Adobe from your loaner software list, are there other software that is needed to be installed? If not, this computer is ready to be picked up! Best, Andrew	Add Attachment Public
Andrew Zhen	Mar 26, 2025 12:03 PM	this laptop has an issue with imaging through it's ethernet port. needed to use another computer of the same model to image ssd.	Add Attachment
Andrew Zhen	Mar 26, 2025 12:00 PM	reimaged, installing updates	Add Attachment
Ian Cooper	Mar 26, 2025 09:58 AM	Task reassigned to Andrew Zhen.	Add Attachment
Ian Cooper	Mar 24, 2025 08:06 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Mar 21, 2025 12:36 PM	Hello Susan,I was looking at your SR and was wondering if we could bring the device in to UCS to get more eyes and check the hardware. We could provide a loaner for the time being. If so is there a good time for us to come by or you could drop it off, either way is good!Sincerely, -- Ian CooperHe/Him/HisUCS Student Tech.	Add Attachment
Allie Clark	Mar 19, 2025 04:49 PM	**This is an email** Hi Allie, I was towards the end of last year (Oct-Dec timeframe). I called UCS and was advised my computer needed to be updated. Even since I have done all the updates and still have the issue. The WOU number on my laptop is 20200324. Yes, I can log into another device in the office and access my device. I did a hard shutdown on my computer and I was able to log in. The issue seems to arise when I lock and unlock my system. Please let me know if you need more information.	Add Attachment
Allie Clark	Mar 19, 2025 04:17 PM	**This is an email** Hello, Please see the attached video. Currently I am trying to log into my system and the system will not allow me to click on or even type my password. Outside of doing a force shutdown and rebooting, it has been updated as of last week, what can be done to fix this issue? This has occurred more than once and the solutions I was provided in the past has not fixed the issue. Thank you for your time and any insight! Susan Hays	Add Attachment IMG_4089.MOV