Task reassigned to Tony Benedetti White.

****This is an incoming email****
Hello,

I tried to log in to our spare TypeWell laptop 
(20170347) this morning to run updates on it but 
am unable to log in to our local account (have to 
log into the computer itself, not my WOU account, 
for the TypeWell program to function). It's saying 
the password is incorrect, but it hasn't changed 
for years. I've tried it several times and a 
colleague has also tried it several times with no 
luck.

The last time this laptop was in UCS it got 
misplaced for several months and then from what I 
recall there were some unexplained errors that 
your techs couldn't figure out/trace what had been 
done to it, so they did a full reimage. But from 
what I recollect, they set up our local account 
again, same username and password, so I'm puzzled 
as to why it isn't working now.

Would it be possible for someone to come take a 
look at it today?

Thanks so much,
Alyssa