Service Request Ticket - # 86864

Service Request Information

CONTACT Name Armitage, Georgia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2025 10:59 AM
Department Phone 89776
Location Email armitageg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210114[Edit Inv] (opens in a new window) Bldg/Room AD 102
Service Tag DW572J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. DW572J3 Location Georgia Armitage

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:04:C0:C4


Wireless NIC F4:7B:09:3D:84:FC

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Mar 25, 2025 01:55 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Mar 25, 2025 01:55 PM 
Found a dock that works for them. Issue resolved.
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Ian Cooper Mar 24, 2025 09:02 AM 
Replaced monitor with an older model. Sound persists but when 
going to device manager you are able to see the camera available for 
short periods of time (1-5 seconds). Issue still not resolved. Going 
back to UCS to discuss next steps.
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Ian Cooper Mar 21, 2025 08:42 AM 
The monitor we are working on now is 20190884[Edit Inv] . I went down 
this morning and updated the drivers issue persists. Hooked up to 
a loaner computer to see if the issue was with her computer, issue 
persisted on that computer as well. Going back to UCS to 
investigate next steps.
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Ian Cooper Mar 20, 2025 04:47 PM 
We found that the sound issues she was having stop after the ab 
cable was unplugged. We tried replacing the AB cable but the issue 
persisted. The camera is also not responding. Coming back in the 
morning to try to investigate.
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Ian Cooper Mar 20, 2025 04:46 PM 
****This is an email****
Hello Georgia, I'm one of the techs that was working on your 
computer today. We tried the new cable and it didn't work. I 
needed to do a restart so I'm going to come back in the morning 
to see if I can update the drivers. I also want to loop my manager 
in to see his thoughts. I'll be in at 8am in the morning or shortly 
thereafter.
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Ian Cooper Mar 20, 2025 03:55 PM 
Task reassigned to Ian Cooper.
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Kyla Aitaro Mar 20, 2025 11:06 AM 
Laptop - W#20210114[Edit Inv]
Monitor - W#20190884[Edit Inv]
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Kyla Aitaro Mar 20, 2025 11:04 AM 
user called regarding her monitor having issues 
where it continuously disconnects and reconnects 
to the dock/laptop. 

user is available today after 11:30am.
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