Service Request Ticket - # 86866

Service Request Ticket - # 86866

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Service Request Information

CONTACT	Name	Brownell, Cori	Date	Mar 20, 2025 11:53 AM
	Department	The Research Institute	Phone	88815
	Location		Email	brownec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211255 (opens in a new window)	Bldg/Room	TODD
	Service Tag	2MSDGL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	2MSDGL3	Location	Cori Brownell (remote)
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:36:52:79
	Wireless NIC	20:C1:9B:F9:4B:97

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Tracking

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Mar 21, 2025 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ian Cooper	Mar 21, 2025 11:28 AM	Issue resolved.	Add Attachment
Ian Cooper	Mar 21, 2025 11:03 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Mar 21, 2025 11:03 AM	Walked through Adobe removal/reinstall. Remote worker so waiting to hear back if everything works.	Add Attachment
Ian Cooper	Mar 21, 2025 09:50 AM	Hello Cori, I was going through your SR and went to the office on file and found out you are now remote! So I was wondering a couple things. A) Would you like to just send you a document that walks through how to fix your issue or B) Do you want to do either a zoom meeting or if I can remote into your device we can do that as well. Sincerely -- Ian Cooper He/Him/His UCS Student Tech.	Add Attachment
Kyla Aitaro	Mar 20, 2025 12:50 PM	**This is an INCOMING email** My laptop number: 20211255 I can be available tomorrow from 8:00-1:00 if that works for you.	Add Attachment
Kyla Aitaro	Mar 20, 2025 12:00 PM	**This is an INCOMING email** The download, installation, and restart of the computer is complete. I am still unable to save a pdf from my word documents.	Add Attachment
Kyla Aitaro	Mar 20, 2025 11:54 AM	**This is an INCOMING email** Hello, I'm not sure which update you're doing, but it could take anywhere from 10 to 30 minutes. Please let me know if you have any other questions! -Lily	Add Attachment
Kyla Aitaro	Mar 20, 2025 11:53 AM	**This is an OUTGOING email** Good morning Cori, Please try updating your computer manually and see if that solves your problem. If not, feel free to reach out again and we can look into other possible solutions. -Lily	Add Attachment
Kyla Aitaro	Mar 20, 2025 11:53 AM	**This is an email** Good morning, As of this morning, I am unable to save word docs as Adobe pdfs. Also, my computer has been letting me know that an update has not been successful. I'm assuming it's the newest version of Windows but I'm not sure. Thanks!	Add Attachment