Service Request Ticket - # 86877

Service Request Information

CONTACT Name Gayle, Rian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2025 09:57 AM
Department Disability Access Services Phone 88250
Location Email gayler@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230031[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag Description Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
Serial No. G2N12JRW51 Location Rain Gayle

CPU Unknown


OS Unknown Software

Wireless NIC 6C:7E:67:DA:C3:76


Bluetooth NIC 6C:7E:67:D4:3D:45

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Mar 21, 2025 03:40 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Mar 21, 2025 03:40 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Mar 21, 2025 03:40 PM 
reinstalled adobe and macbook had sophos installed 
and removed as well
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Andrew Zhen Mar 21, 2025 12:43 PM 
inventory searched 20230031[Edit Inv] as macbook
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Allie Clark Mar 21, 2025 09:57 AM 
****This is an email****

THe little cpu is 20230044[Edit Inv]

And my monitor is 20230076[Edit Inv]
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Allie Clark Mar 21, 2025 09:57 AM 
****This is an email****
Hello,

Can you confirm if there is an adobe license for 
WOU that I can use on my computer? I am trying to 
edit a document in Adobe but can't do much unless 
I sign up or have a free trial. Thank you!

Regards,
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