Service Request Ticket

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Service Request Information

CONTACT	Name	Stewart, Amy	Date	Mar 21, 2025 09:59 AM
	Department		Phone
	Location		Email	stewarta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230203 (opens in a new window)	Bldg/Room	VICK 206
	Service Tag		Description	Dell Latitude 5540
	Serial No.	BWDR4Y3	Location	Amy Stewart
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:27:AD:C1
	Wireless NIC	BC:03:58:CC:11:5A
	Bluetooth NIC	BC:03:58:CC:11:5D

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Mar 24, 2025 09:18 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Mar 24, 2025 09:18 AM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Andrew Zhen	Mar 24, 2025 09:18 AM	reinstalled adobe, had adobe sign questions after	Add Attachment
Andrew Zhen	Mar 24, 2025 08:33 AM	**This is an outgoing email** Hi Amy, I need some additional information regarding service request #86878 Description: Adobe Issues Since you're at the Salem campus we can assist you at the main Monmouth campus, or we can schedule a Zoom meeting so we can help you resolve the Adobe issue as the licensing on your computer is not registering it as activated. Best, Andrew UCS Tech	Add Attachment Public
Allie Clark	Mar 21, 2025 11:06 AM	**This is an outgoing email** Hi, Can you go into more detail of the other issues your computer is having? Allie	Add Attachment
Allie Clark	Mar 21, 2025 11:06 AM	**This is an email** Something has come up and I need to leave the Salem building by 11:30 today but I will be back on Monday. I am afraid something bigger is going on. For the past two days, my computer has kept doing weird things but I can't narrow it down to one thing.	Add Attachment
Allie Clark	Mar 21, 2025 10:17 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Allie Clark	Mar 21, 2025 10:17 AM	Reached out to schedule a time to come by	Add Attachment
Allie Clark	Mar 21, 2025 09:59 AM	**This is an email** My computer has been slower than normal today and I'm having trouble with applications. I've rebooted a few different times. Most recently I've discovered that my Adobe is not working properly. I am unable to edit documents. It says I'm not longer logged in. When I go to the upper righthand corner to click on Sign In, it does nothing. Is someone available to help me with this? Amy	Add Attachment