Service Request Ticket

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Service Request Information

CONTACT	Name	Vieyra-Braendle, Stacey	Date	Mar 21, 2025 10:01 AM
	Department		Phone
	Location		Email	vieyrabraendles@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221159 (opens in a new window)	Bldg/Room	VICK 205C
	Service Tag	7GBGHS3	Description	Dell Latitude 5530, 16GB, 2x8 GB DDR4, 512 GB M2, PCIe NVMe with case
	Serial No.	CN0588GXWSC003240047	Location	Stacey Vieyra-Braendle
	CPU	Unknown
	OS	Windows 10 Enterprise 64bit	Software
	Wired NIC	E8:B5:D0:F8:7F:64
	Wireless NIC	70:D8:23:8E:43:65
	Bluetooth NIC	70:D8:23:8E:43:69

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	amclark23@wou.edu	88925

Tracking

Entered by	Date	Memo
Allie Clark			Email Public
Entered by	Date	Memo
Allie Clark	Mar 21, 2025 11:14 AM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Allie Clark	Mar 21, 2025 11:14 AM	Task reassigned to Allie Clark.	Add Attachment
Allie Clark	Mar 21, 2025 11:14 AM	David did this apparently	Add Attachment
Allie Clark	Mar 21, 2025 10:35 AM	**This is an email** Hi Allie! I am currently signed out of adobe and unable to then edit PDFs and all. When I click "sign in" nothing happens, and I've been intermittently getting pop-ups saying "another instance of Distiller is already running". I'm located in WOU: Salem, on the 2nd floor, office 205C. I'm available most any-time, though before 2pm would be ideal! Thank you!	Add Attachment
Allie Clark	Mar 21, 2025 10:14 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Allie Clark	Mar 21, 2025 10:13 AM	**This is an outgoing email** Hi, In Amy's Email she mentioned you were having some issues with adobe. Do you mind telling me a little bit more about what you are experiencing? Also mentioned in the email was that you are available today. What time are you available? And where are you located? Best Regards, Allie Clark	Add Attachment
Allie Clark	Mar 21, 2025 10:01 AM	**This is an email** However, in talking with Stacey Vieyra-Braendle, she mentioned she is in the same situation. Her device is 20221159. We are both available tomorrow but not Monday. Being in Salem, we use Adobe often so the sooner the better. Thank you for setting something up for us. Amy (SR# 86878)	Add Attachment