Service Request Ticket - # 86882

Service Request Information

CONTACT Name Anderson , Charles   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2025 11:35 AM
Department Phone
Location Email andersc@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210410[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGP098Q05N Location Charles Anderson

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:5A:5E:6D


Bluetooth NIC 3C:06:30:52:58:97

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact cooperi@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Mar 21, 2025 01:03 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ian Cooper Mar 21, 2025 01:03 PM 
Computer picked up.
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Ian Cooper Mar 21, 2025 11:47 AM 
Task reassigned to Ian Cooper.
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Jordan Reisig Mar 21, 2025 11:45 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jordan Reisig Mar 21, 2025 11:45 AM 
The latest OS is now installed. The laptop can be 
picked up whenever, it is on the back table near the 
front desk.
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Mary Dycus Mar 21, 2025 11:36 AM 
User brought it by and it is sitting on the back 
table near the front desk.
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Mary Dycus Mar 21, 2025 11:35 AM 
User is coming in around 11:30am today for a Mac 
update. He will drop his device off and then swing 
by to pick it up sometime after lunch.
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