Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Mar 24, 2025 12:04 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130518 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	9WN8FZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 12MB)
	Serial No.	9WN8FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop JAN2016
	Wired NIC	F8:B1:56:C5:A6:95

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Mar 26, 2025 01:30 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Mar 26, 2025 01:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ian Cooper	Mar 26, 2025 01:30 PM	Picked up.	Add Attachment
David Kunz	Mar 26, 2025 10:45 AM	I have spoken to Lori, we can pickup the Dell desktops, monitors and peripherals.	Add Attachment
David Kunz	Mar 26, 2025 08:57 AM	Hi Lori, We received a couple requests to reimage two desktops, 20130522 and 20130518. These devices don't support Windows 11 because the hardware is too old and doesn't meet Microsoft's new security standards. We are only imaging Windows 11 now since Microsoft is ending Windows 10 support in a few months. I noticed that those devices were marked as exempt and don't have a planned replacement. If you would like to replace them, you can place a purchase request here. We can however recycle those devices for you. If you would like us to pick them up, just let me know. Thank you, David	Add Attachment
Kyla Aitaro	Mar 24, 2025 12:04 PM	computer over in the library needs to be picked up and reimaged W#20130518	Add Attachment