Service Request Ticket

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Service Request Information

CONTACT	Name	Pagel, Lori	Date	Mar 25, 2025 10:05 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181023 (opens in a new window)	Bldg/Room	HL 105
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02YL1URJWF2	Location	Library Loaner
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software
	Wired NIC	38:F9:D3:10:31:07
	Wireless NIC	38:F9:D3:B9:B3:BE
	Bluetooth NIC	38:F9:D3:BE:15:29

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Mar 28, 2025 04:33 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Mar 28, 2025 04:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Mar 28, 2025 04:33 PM	added account and returned	Add Attachment
Andrew Zhen	Mar 27, 2025 04:48 PM	needs microsoft office updated and wouloaner account created	Add Attachment
Ian Cooper	Mar 26, 2025 01:30 PM	Picked up everything. iMac is on back imaging counter.	Add Attachment
David Kunz	Mar 26, 2025 08:57 AM	Hi Lori, We received a couple requests to reimage two desktops, 20130522 and 20130518. These devices don't support Windows 11 because the hardware is too old and doesn't meet Microsoft's new security standards. We are only imaging Windows 11 now since Microsoft is ending Windows 10 support in a few months. I noticed that those devices were marked as exempt and don't have a planned replacement. If you would like to replace them, you can place a purchase request here. We can however recycle those devices for you. If you would like us to pick them up, just let me know. Thank you, David	Add Attachment
Mary Dycus	Mar 25, 2025 11:45 AM	**This is an email** We also have a Dell tower that needs to be re- imaged, barcode is 20130522 copy number 2	Add Attachment
Mary Dycus	Mar 25, 2025 10:05 AM	**This is an email** Anytime time this week before 5pm!	Add Attachment
Mary Dycus	Mar 25, 2025 10:05 AM	**This is an email** Good morning Riley, What is a good time and day for a tech to swing by and pick it up? Best, Mary	Add Attachment
Mary Dycus	Mar 25, 2025 10:05 AM	**This is an email** Hi, We have an iMac that needs to be picked up, its barcode is 20181023 copy 4, the name for the request can be Lori Pagel. Thanks, Riley Stearns -- Hamersly Library 345 N. Monmouth Ave. Monmouth, OR 97361 503-838-8418	Add Attachment