Service Request Ticket - # 86919

Service Request Information

CONTACT Name Sloan, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2025 03:44 PM
Department Phone
Location Email sloank@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240403[Edit Inv] (opens in a new window) Bldg/Room AD 311
Service Tag JBDH864 Description Dell Latitude 5550 laptop
Serial No. VN0F6W06WSV00518001A Location Craig Ashford

CPU Unknown


OS Unknown Software

Wired NIC E8:CF:83:02:F1:C4


Wireless NIC 00:72:EE:35:5C:4B

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Apr 22, 2025 05:09 PM 
Delivered
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David Kunz Apr 22, 2025 05:09 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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David Kunz Apr 17, 2025 04:12 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Joanie Kinnaman Apr 17, 2025 09:11 AM 
Task reassigned to David Kunz.
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Nathan Sauer Apr 16, 2025 03:31 PM 
He will be on campus 4/18/25 around 8:30 AM, and 
would like to trade in his 20240516[Edit Inv] 2-in-1 at that 
time for the new laptop.
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Joanie Kinnaman Apr 16, 2025 02:59 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joanie Kinnaman Apr 16, 2025 02:55 PM 
Status changed from (4) On Hold to (1) Pending
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Joanie Kinnaman Apr 16, 2025 02:55 PM 
returning 20240516[Edit Inv] and assigning W20240403  He will 
be on campus Friday, April 18th
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Andrew Zhen Mar 28, 2025 01:41 PM 
Status changed from (1) Pending to (4) On Hold
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Andrew Zhen Mar 28, 2025 01:41 PM 
Priority changed from (1) Highest Priority to (3) Priority.
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Andrew Zhen Mar 28, 2025 01:41 PM 
laptop ready and sent out, now holding monitors 
until they get an office at WOU
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Joanie Kinnaman Mar 27, 2025 12:49 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joanie Kinnaman Mar 27, 2025 12:49 PM 
upping this as she will need to mail the laptop, 
also will need you to grab a laptop case for him out 
of your stash
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Joanie Kinnaman Mar 25, 2025 03:45 PM 
set monitors up in his office, but not mailing them.
W20240520
W20240521
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Joanie Kinnaman Mar 25, 2025 03:44 PM 
Karen wants laptop/tablet early on Friday 3/21 as 
she needs to mail the laptop to him.  Keeping box 
for easily mailing to Craig

he will be working out of stat the first few weeks 
of April then he is reloacating here
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