Service Request Ticket

Service Request Information

CONTACT	Name	Nelson, Dakota	Date	Mar 26, 2025 10:04 AM
	Department		Phone
	Location		Email	nelsondp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170263 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	4CMVHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CMVHL2	Location	SLGFA shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0C:6E:76

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Mar 26, 2025 02:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Mar 26, 2025 02:25 PM	added printer and set to default	Add Attachment
Ian Cooper	Mar 26, 2025 01:24 PM	Task reassigned to Andrew Zhen.	Add Attachment
Mary Dycus	Mar 26, 2025 10:05 AM	Anytime this afternoon should be fine. Thanks, Dakota Nelson M.B.A (he/him/his) Manager of Operations \| College of Liberal Arts and Sciences Western Oregon University 345 Monmouth Ave N. \| Monmouth, OR 97361 nelsondp@wou.edu Bellamy 234	Add Attachment
Mary Dycus	Mar 26, 2025 10:04 AM	**This is an email** Hello Mary, I am in Bellamy Hall 234. Thanks, Dakota Nelson M.B.A (he/him/his) Manager of Operations \| College of Liberal Arts and Sciences Western Oregon University 345 Monmouth Ave N. \| Monmouth, OR 97361 nelsondp@wou.edu Bellamy 234	Add Attachment
Mary Dycus	Mar 26, 2025 10:04 AM	**This is an email** Hello, I need a printer added to my current computer. The printer information is below. It is not showing when I go to add the printer to the computer. Printer Name: LAS-Dean on threesisters Thanks, Dakota Nelson M.B.A (he/him/his) Manager of Operations \| College of Liberal Arts and Sciences Western Oregon University 345 Monmouth Ave N. \| Monmouth, OR 97361 nelsondp@wou.edu Bellamy 234	Add Attachment