Service Request Ticket - # 86942

Service Request Information

CONTACT Name Harden, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2025 09:30 AM
Department Creative Arts/Art Phone 88460
Location Email hardenm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200870[Edit Inv] (opens in a new window) Bldg/Room HL 117
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LMQ05N Location Loaner Shelf

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:1B:90:2C


Bluetooth NIC 3C:06:30:0F:E7:D0

TECHS Submitted by Andrew Zhen Contact azhen23@wou.edu 88925
Primary Technician Contact amclark23@wou.edu 88925

Tracking

Entered by Date Memo
Allie Clark
Email

Public
Entered by Date Memo
Allie Clark Apr 30, 2025 11:41 AM 
Task reassigned to Allie Clark.
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Allie Clark Apr 30, 2025 11:41 AM 
Status changed from (1) Pending to (5) Completed
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Allie Clark Apr 30, 2025 11:41 AM 
Doesnt have exact date but loaner was returned to 
Mary at the front counter a bit ago. 

Closing ticket
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Allie Clark Apr 29, 2025 12:37 PM 
****This is an outgoing email****
Hi Mary,

I need some additional information regarding service 
request #86942

Description: loaner mac for Mary harden

I am looking at older tickets and it seems this one 
has not been updated in quite some time. I was 
wondering if you are still using and in need of the 
loaner laptop W# 20200870[Edit Inv]

Best, 
Allie, UCS Tech
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Public
Andrew Zhen Mar 28, 2025 09:30 AM 
Was Inventory updated: yes
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Public
Andrew Zhen Mar 28, 2025 09:30 AM 
loaner for mary harden
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