Service Request Ticket - # 86945

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2025 11:22 AM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220778[Edit Inv] (opens in a new window) Bldg/Room RWEC 232
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8core CPU and 14-core GPU, 512GB SSD - Space Gray #MKGP3KLL/A
Serial No. SYW7N39M694 Location Sheree Solario

CPU Unknown


OS Unknown Software

Wired NIC C8:89:F3:EE:C2:F5


Wireless NIC C8:89:F3:ED:E8:C5

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
Mary Dycus Apr 08, 2025 08:44 AM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Mary Dycus Apr 08, 2025 08:44 AM 
Sheree came to pick up her device this morning.
Add Attachment
David Kunz Apr 07, 2025 04:46 PM 
Status changed from (3) Order in Process to (6) Ready to Deliver
 Add Attachment
David Kunz Apr 07, 2025 04:46 PM 
Device at SRD front desk for pickup
 Add Attachment
David Kunz Apr 07, 2025 12:35 PM 
Hi Sheree,

I received your computer back from Apple. It was 
repaired and no files were removed. You can come 
pick it up from our front desk when you have time 
this week.

Thanks,
David
Add Attachment
David Kunz Apr 02, 2025 12:23 PM 
Out for repair tracking #  1ZA2619A8411731171
 Add Attachment
David Kunz Apr 01, 2025 12:34 PM 
Status changed from (1) Pending to (3) Order in Process
 Add Attachment
David Kunz Apr 01, 2025 09:21 AM 
CASE ID 102562727125 Backed up Sheree Files on my 
NVME HR backups. Waiting for box to ship device to 
Apple.
 Add Attachment
David Kunz Mar 28, 2025 02:47 PM 
Hi Sheree,
I called Apple Support today and scheduled a free repair for your broken screen. Do you have 
files saved on the device you need to back up before it is sent to Apple?

Thanks,
David
 Add Attachment
Andrew Zhen Mar 28, 2025 12:14 PM 
Task reassigned to David Kunz.
 Add Attachment
Andrew Zhen Mar 28, 2025 11:47 AM 
macbook has screen damage can't get device to work 
due to device peripheral permissions
 Add Attachment
Mary Dycus Mar 28, 2025 11:22 AM 
Task reassigned to Andrew Zhen.
 Add Attachment
Mary Dycus Mar 28, 2025 11:22 AM 
User came in this morning stating that her laptop 
was not turning on and was completely black. She 
mentioned it was working before now.
Add Attachment