Service Request Ticket - # 86957

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2025 09:45 AM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20210222[Edit Inv] (opens in a new window) Bldg/Room ITC 210A
Service Tag Description Apple Mac mini #Z12P
Serial No. SH2WG90LZQ6P0 Location Lab - Storage Room

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wired NIC 14:98:77:57:81:04


Wireless NIC 14:98:77:5F:DE:C4


Bluetooth NIC 14:98:77:60:AE:75


TECHS Submitted by Rowan Vasen Contact vasenr@wou.edu
Primary Technician Contact jreisig24@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Reisig
Email

Public

Entered by Date Memo
Jordan Reisig Apr 23, 2025 12:06 PM
Task reassigned to Jordan Reisig.
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Jordan Reisig Apr 23, 2025 12:06 PM
Task reassigned to Jordan Reisig.
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Jordan Reisig Apr 23, 2025 12:06 PM
Updated to Sequoia and reconnected to jamf. 	
20210222[Edit Inv] was set back up in 210A
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Jordan Reisig Apr 23, 2025 09:53 AM
****This is an OUTGOING email****
Hey Mr Tankersley,

I just wanted to let you know that one of our 
techs was able to pick up the Mac Mini in 210A and 
that we will probably
be done with it tomorrow but Friday at the latest.

Take Care,
Jordan
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Benjamin Pierce Apr 23, 2025 09:49 AM
Picked up the Mac mini and started the update
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Freya Raybold Apr 23, 2025 07:51 AM
****This is an email****
Hello Jordan (and UCS),

The building manager of ITC is Melissa Eddings. 
She can access any room in ITC. Could you please 
contact her to arrange a time? Thank you, I 
apologize for the delayed response.
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Dyllan Coons Apr 22, 2025 09:37 AM
Called no answer 4/22 left vm
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Dyllan Coons Apr 14, 2025 02:28 PM
Explain we made the request because it disconnected 
from our servers next time. 
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Jordan Reisig Apr 14, 2025 10:09 AM
****This is an OUTGOING email****
Hey,

So the service request is SR 86957 and the device 
number is W20210222.
It also looks like it just needs a Mac OS update 
along with reconnection to jamf.

-- Jordan
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Jordan Reisig Apr 14, 2025 10:09 AM
****This is an INCOMING email****
Hello Jordan,

Can you tell me more about this service request, 
please? Which computer is it, what type of update, 
and who put in the request? Thank you.

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Jordan Reisig Apr 10, 2025 04:01 PM
****This is an OUTGOING email****
Hey Mr Tankersley,

So we have a service request that says there is a 
Mac Mini to pick up in ITC 210A that needs an 
update. Which I believe that room is part of 
the art department. Do you know if there's a good 
time that a tech can come 
by to get access to the room and get the computer?

Take Care,
Jordan
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Jordan Reisig Apr 09, 2025 09:17 AM
Contact changed from Becka Morgan to Daniel Tankersley.
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Jordan Reisig Apr 09, 2025 09:16 AM
****This is an INCOMING email****

I believe that ITC 210A is used by the Art and 
Design Division. You can reach out to Daniel 
Tankersley, He is the Division Chair.

Warm regards,
Becka
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Jordan Reisig Apr 08, 2025 03:36 PM
****This is an OUTGOING email****

Hey Dr. Morgan,

So we have a service request that says there is a 
Mac Mini to pick up in ITC 210A that needs an 
update. Is there a good time that a tech can come 
by to get access to the room and get the computer? 
Also, please let me know if there's someone else I 
should reach out to instead.

Take Care,
Jordan
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Dyllan Coons Apr 08, 2025 03:29 PM
Contact changed from Tracy Boyson to Becka Morgan.
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Dyllan Coons Apr 08, 2025 03:27 PM
Contact changed from Rowan Vasen to Tracy Boyson.
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Dyllan Coons Apr 08, 2025 11:17 AM
In ITC 210A 
Lab - Storage Room
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Rowan Vasen Mar 31, 2025 09:45 AM
#20210222[Edit Inv] needs mac os update and reconnection to 
jamf. see location
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