Service Request Ticket - # 86961

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2025 10:00 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120612[Edit Inv] (opens in a new window) Bldg/Room ITC 210
Service Tag Description Epson Stylus Pro 3880 Large-Format Inkjet Printer #CA61201-VM
Serial No. LPJE031227 Location Graphics Lab (replacing W#20090896)

Model CA61201-VM Hostname kandinski.wou.edu
Notes Includes as standard one Hi-Speed USB 2.0 (1.1 compatible) and one 10/100Base-T Ethernet port,Resolution 2880 x 1440 dpi; 1440 x 720 dpi; 720 x 720 dpi; 720 x 360 dpi; 360 x 360 dpi; 360 x 180 dpi, ¿Prints on virtually any type of cut-sheet media from 4 x 6 up to 17 x 22, 120 sheet paper feeder Mac Addr: 00:00:48:1F:6C:3C IP Addr: 140.211.114.60 Ink/Toner Refill

Wired NIC 00:00:48:1F:6C:3C

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 07, 2025 11:42 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing May 07, 2025 11:42 AM 
Task reassigned to John Rushing.
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John Rushing May 07, 2025 11:41 AM 
Once the computers in ITC 210 reboot and login they should get the new PPD from the JAMF policy. I tested it on an open machine and it worked.
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John Rushing May 07, 2025 11:40 AM 
I just updated the local PPD file and uploaded it to my share.
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Dyllan Coons Apr 08, 2025 11:18 AM 
Task reassigned to David Kunz.
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Kyla Aitaro Mar 31, 2025 10:00 AM 
****This is an email****

Hello –
Our large format inkjet printer, affectionately 
known as Kandisnki (WOU id #20120612) appears to 
have been reset (driver software update perhaps). 
We have specific setting needs, according to our 
typical usage, to minimize waste. 

The media type should default to MATTE (not Photo) 
so that the matte black ink is the default, not 
the photo black ink.

On top of that, when I was successful in getting 
students to change the media type, the colors were 
quite off.

Thanks for checking on this!
Jen
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