Service Request Ticket - # 86963

Service Request Information

CONTACT Name Baldwin, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2025 10:52 AM
Department Humanities Division Phone 88065
Location Email baldwinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240073[Edit Inv] (opens in a new window) Bldg/Room BELL 315
Service Tag Description Apple 14-inch MacBook Pro: Apple M3 Pro Chip with
Serial No. CQW424H6JV Location Paula Baldwin replacing W20170678

CPU Unknown


OS Unknown Software

Wireless NIC 7C:F3:4D:E9:6D:65


Bluetooth NIC 7C:F3:4D:E5:46:32

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact cooperi@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Apr 03, 2025 01:36 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Apr 03, 2025 01:36 PM 
Paula reached out and said that the issue is resolved.
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Ian Cooper Apr 03, 2025 12:59 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Apr 03, 2025 12:59 PM 
Hello Paula, 
I was looking over your SR and was wondering if there was a good 
time today or tomorrow I could come by and look at your printing 
issue?
Sincerely,



--
Ian Cooper
He/Him/His
UCS Student Tech.
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Kyla Aitaro Mar 31, 2025 10:52 AM 
user called reporting that they are unable to 
locate the print code box when trying to print. 

they are available all day and are seeking tech 
assistance.
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Screenshot 2025-03-31 at 10.27.04 AM.png