Service Request Ticket - # 86964

Service Request Information

CONTACT Name Powell, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2025 10:55 AM
Department Behavioral Sciences Division Phone 88299
Location Email dalket@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181088[Edit Inv] (opens in a new window) Bldg/Room TODD 329
Service Tag 883XDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 883XDW2 Location Tracy Powell, NTT Assistant Professor

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:C5:16

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact lmontgomery23@wou.edu 88925

Tracking

Entered by Date Memo
Logan Montgomery
Email

Public
Entered by Date Memo
Logan Montgomery Apr 02, 2025 10:57 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Logan Montgomery Apr 02, 2025 10:57 AM 
20181088[Edit Inv] given out, 20181480[Edit Inv] taken back to loaner shelf
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David Kunz Apr 02, 2025 10:17 AM 
Task reassigned to Logan Montgomery.
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David Kunz Apr 02, 2025 10:17 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Apr 02, 2025 10:17 AM 
I updated Tracy's computer to Windows 11, replaced 
the CMOS battery to fix the time bott issue. I 
installed clean Adobe Creative Cloud. Updated Dell 
Command and Windows udpate. Ready to return device.
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Allie Clark Apr 01, 2025 04:57 PM 
Computer is replaced with a loaner, the old one is 
on the desktop station updating. Windows 11 is 
left overnight to download and install. Everything 
else is updated and just needs the adobe cleaner 
when it's done.
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David Kunz Apr 01, 2025 09:25 AM 
Task reassigned to David Kunz.
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David Kunz Mar 31, 2025 12:36 PM 
Hi Tracy,

I can replace your computer with a loaner while we work on your device. Please let me 
know when you are back in your office and available for me to swap that out.

Thanks,
David
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David Kunz Mar 31, 2025 12:05 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Kyla Aitaro Mar 31, 2025 12:02 PM 
user will be in a meeting until 2pm today. she 
would really want to get a loaner she can use while 
we work on troubleshooting her computer
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Kyla Aitaro Mar 31, 2025 10:57 AM 
User is available all day today
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Kyla Aitaro Mar 31, 2025 10:57 AM 
user called reporting their device not being able 
to turn on.

They have tried restarting it twice and still no 
luck. User seeks to be issued a loaner while we 
look into device. I informed them that their 
device is a GFA and qualifies for a replacement. 

They are seeking tech assistance as soon as 
possible.
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