Service Request Ticket - # 86977

Service Request Information

CONTACT Name Chiles, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2025 10:26 AM
Department Campus Public Safety Phone 88481
Location Email chilesr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161090[Edit Inv] (opens in a new window) Bldg/Room PS
Service Tag Description Apple MacBook Air 13-inch #Z0TB
Serial No. C1MTQ2USH3QK Location Public Safety Patrol Car

CPU Intel Core i7(2.2GHz dual-core , 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511

Wireless NIC D4:61:9D:0B:BB:28


Bluetooth NIC D4:61:9D:0B:BB:29

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 27, 2025 04:10 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Apr 01, 2025 03:47 PM 
Task reassigned to John Rushing.
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Dyllan Coons Apr 01, 2025 10:52 AM 
device in box 15
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Dyllan Coons Apr 01, 2025 10:50 AM 
****This is an outgoing email****
Hi Rebecca,

We were just emailing you regarding a service 
request that we have for you. (#86977)

system update and install VPN

My name is Dyllan C. and I work for UCS here at 
WOU. I took a look at your computer and 
unfortunately, it is too outdated to be serviced. 
Due to its current condition, the device is unable 
to support the necessary updates or run the VPN 
software.

Because of these issues, it poses a security risk 
and cannot be used safely within our network. At 
this point, we recommend purchasing a replacement 
device.

Please let me know if you need any help.

Best regards,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Kyla Aitaro Apr 01, 2025 10:26 AM 
user came in seeking tech assistance in installing 
VPN and system updates. they report that their 
computer either is non-responsive half the time or 
lagging.
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