Service Request Ticket - # 86980

Service Request Information

CONTACT Name Lemus-Macias, Gabriela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2025 11:41 AM
Department Phone
Location Email lemusmaciasg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210807[Edit Inv] (opens in a new window) Bldg/Room TODD 236
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7003Y Location Gabby Lemus Macias

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:88:E9


Wireless NIC D4:54:8B:C0:17:C8

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact amclark23@wou.edu 88925

Tracking

Entered by Date Memo
Allie Clark
Email

Public
Entered by Date Memo
Allie Clark Apr 01, 2025 02:30 PM 
Task reassigned to Allie Clark.
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Allie Clark Apr 01, 2025 02:30 PM 
Task reassigned to Allie Clark.
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Allie Clark Apr 01, 2025 02:30 PM 
Adobe reinstalled and windows 11 downloaded.
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Mary Dycus Apr 01, 2025 11:45 AM 
Device placed in Box #10
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Mary Dycus Apr 01, 2025 11:43 AM 
User dropped off their laptop. I will place it in 
the back with the techs
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Mary Dycus Apr 01, 2025 11:42 AM 
I can go to the UCS building.
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Mary Dycus Apr 01, 2025 11:42 AM 
reat, 

Would you rather come into UCS or have a tech meet 
you somewhere else. 
If it is the latter, where would be best?

Best, 
Allie
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Mary Dycus Apr 01, 2025 11:42 AM 
****This is an email****
I can be there around 11:00-11:30am.
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Mary Dycus Apr 01, 2025 11:41 AM 
Hi, 

I can schedule something for the first of April. 
Is there a certain time that works better? That 
entire day is open for us so anytime works.

Best, 
Allie
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Mary Dycus Apr 01, 2025 11:41 AM 
****This is an email****
Hello UCS,

I have been having issues with Abode and it needs 
to be updated. I contacted you weeks ago, but I 
was unable to make the updates myself with the 
instructions I received. 

Since I work remotely and will be on-campus on 
April 1st, I was wondering if we could schedule a 
time to get my laptop updated that day.

Thank you,

--
Gabriela Lemus-Macias | she/her/ella | Project 
Specialist | Hablo Español | 503.751.4036 
THE RESEARCH INSTITUTE Western Oregon University
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