Service Request Ticket

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Service Request Information

CONTACT	Name	Nott, Brooke	Date	Apr 01, 2025 04:46 PM
	Department		Phone
	Location		Email	nottb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211318 (opens in a new window)	Bldg/Room	TODD 336
	Service Tag	2Y60JL3	Description	Dell Latitude 5520 laptop
	Serial No.	CN0FMTKRWSC0023S00C1	Location	Brooke Nott
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:4A:50:D1
	Wireless NIC	7C:21:4A:C6:CC:C6

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Ian Cooper	May 15, 2025 01:43 PM	Task reassigned to Dyllan Coons.	Add Attachment
Ian Cooper	May 15, 2025 01:43 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyllan Coons	May 13, 2025 11:11 AM	**This is an outgoing email** Hi Brooke, I need some additional information regarding service request #86992 Description: install V 30 of SPSS on Brooke's laptop (on T drive: 2024-2025 SPSS file) 5/12 10am Hey my name is Dyllan I work for UCS. I understand there was some troubles in a recent install of SPSS. I am very well versed in this software and would like to clean up the install will take 15 - 30 minutes. Do you have time this Thursday or Friday I can remote into your device to do these repairs.	Add Attachment Public
Dyllan Coons	May 13, 2025 11:08 AM	Ben and I were able to get IBSS Statistics v29 installed and running but we were not able to find v30 in T-Drive. She also wants SBSS AMOS installed but we could not get the license to activate because the program keeps locking us out before we can put the license key in.	Add Attachment
Dyllan Coons	May 08, 2025 08:09 AM	Brooke Dolenc Nott Wed, May 7, 9:53 AM (22 hours ago) to me, Benjamin Hi Dyllan and Benjamin, I'm so sorry I had to cancel this appt. I called UCS this morning but wanted to make sure you got the message. I can do this remote at another time or on campus on Monday, May 12th between 10-12. Does Monday work for you? Thank you! Sorry again about the switch! Brooke	Add Attachment
Benjamin Pierce	May 07, 2025 10:31 AM	Task reassigned to UCS Tech.	Add Attachment
Freya Raybold	May 07, 2025 09:26 AM	Rescheduled-- Monday 10-12 or remotely if possible?	Add Attachment
Dyllan Coons	May 05, 2025 11:02 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Dyllan Coons	May 05, 2025 11:02 AM	I have a tech available to help you in person at 10am on wednesday! I am ccing him in this email. Wensday 10am 5/7	Add Attachment
Dyllan Coons	May 05, 2025 11:00 AM	one of these wont uninstall the previous version go to add or remove programs and remove the old version.	Add Attachment
Dyllan Coons	May 05, 2025 10:58 AM	To install spss run both installers from T:\Spss\2024-2025 SPSS Brooke Nott Then open Spss licence manager add spss licences code. Then open spss amos license manger and put in amos autho code	Add Attachment
Benjamin Pierce	May 05, 2025 10:57 AM	It is Spss and Amos	Add Attachment
Dyllan Coons	May 05, 2025 10:55 AM	Task reassigned to Benjamin Pierce.	Add Attachment
Dyllan Coons	May 05, 2025 10:55 AM	Hi Dyllan, Thank you for reaching out to me about this. It's been a busy month. Could you update SPSS on Wed in-person between 10-12? Or remotely between 11:30-1 or after 3 pm on Tuesday of this week? I am also having trouble getting VPN to work as well, so I'd like to ask you about that if possible too. Thank you so much! Take care, Brooke Brooke Dolenc Nott, Ph.D.	Add Attachment
Dyllan Coons	May 02, 2025 01:28 PM	Left VM 5/2 explained we can 1.) go to her office and set up 2.) have her bring in her device 3.) remote into her device with her permission	Add Attachment
Dyllan Coons	Apr 11, 2025 09:46 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Dyllan Coons	Apr 08, 2025 09:19 AM	**This is an outgoing email** Hi Brooke, I need some additional information regarding service request #86992 Description: install V 30 of SPSS on Brooke's laptop (on T drive: 2024-2025 SPSS file) My name is Dyllan, I work for UCS here at WOU. I saw you put in a request to install some software. I can get that done for you anytime today if you are available. I have the ability to remote into your computer if you are on it and allow me in. I can also come over and install it in person if you would like. If you can provide me with the next dates/times you are available to get this done that would awesome! Thank you for your time, Dyllan C. UCS Tech Dcoons24@mail.wou.edu	Add Attachment Public
Dyllan Coons	Apr 03, 2025 09:47 AM	Left VM 4/3	Add Attachment