Service Request Ticket

Service Request Information

CONTACT	Name	Beers, Ted	Date	Apr 03, 2025 01:38 PM
	Department	Computer Science Division	Phone	89226
	Location		Email	beerst@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190422 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5Z42L410	Location	Mac Loaner Box
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:71:37:6C
	Bluetooth NIC	A4:83:E7:7D:7C:60

TECHS	Submitted by	David Kunz	Contact	kunzd@wou.edu
	Primary Technician		Contact	amclark23@wou.edu	88925

Entered by	Date	Memo
Allie Clark			Email Public
Entered by	Date	Memo
Allie Clark	Apr 29, 2025 03:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Allie Clark	Apr 29, 2025 03:43 PM	Task reassigned to Allie Clark.	Add Attachment
Allie Clark	Apr 29, 2025 03:41 PM	**This is an email** Hi Allie! On 4/8/2025, the same day I picked up my repaired MacBook, I handed to the service person behind the service desk the loaner MacBook, in its loaner carry bag. Maybe the loaner is still sitting behind the counter? I hope that helps! Ted	Add Attachment
Allie Clark	Apr 29, 2025 12:43 PM	**This is an outgoing email** Hi Ted, I need some additional information regarding service request #87018 Description: Loaner I am looking into tickets and it looks like the loaner laptop W#20190422 was supposed to be returned on 4/22/25. Do you still have this laptop and if so do you still have a need for it. Best, Allie, UCS Tech	Add Attachment Public
David Kunz	Apr 08, 2025 09:40 AM	This is back in 2 weeks	Add Attachment
David Kunz	Apr 03, 2025 01:38 PM	Loaned to Ted Beers while we work on 20191058	Add Attachment