Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 04, 2025 12:32 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170905 (opens in a new window)	Bldg/Room	WUC 106
	Service Tag		Description	Xerox VersaLink C7000/DN Color 11X17 Laser Printer
	Serial No.	6UA327008	Location	Abbys House
	Model	7000/DN	Hostname	as-abbycolor
	Notes	ideal for small to mid size workgroups of 5 to 15 users, Up to 35 pages per minute color and black-and-white, Up to 1200 x 2400 dpi, Print up to 11.7" x 17"(Tabloid), Auto Duplex: Standard, Paper Capacity: 620 sheets standard/2,180 max, Trays: Bypass tray- 100sheets & Tray 1- 520 sheets, Printer Memory: 2GB, Ethernet 10/100/1000 Base-T, High-speed USB 3.0, Recommended Monthly Print Volume: Up to 10,000 pages, included: Standard toner cartridges – One of each color (Cyan, Magenta, Yellow): 3,300 pages; Black: 5,300 pages, Base Unit Dimensions: 23.23" W/26.41" D/ 25.08" H Weight: 119.71 lbs, One-year on-site warranty; ALSO ordered: addt'l 520 sheet tray 097S04910; IP ADDRESS:140.211.118.10	Ink/Toner Refill
	Wired NIC	9C:93:4E:92:72:F1

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	bpierce23@wou.edu	88925

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Apr 04, 2025 01:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Apr 04, 2025 01:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Apr 04, 2025 01:10 PM	I replaced the waste cartridge on the color printer	Add Attachment
Mary Dycus	Apr 04, 2025 12:33 PM	Contact Info: Contact Name: Abigail Sprout Phone Number: 89508	Add Attachment Public
Mary Dycus	Apr 04, 2025 12:32 PM	User called this afternoon stating that the Abby's House printer was giving the error message 'Waist Cartridge Full' when they were going to print.	Add Attachment