Service Request Ticket - # 87034

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2025 03:15 PM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20211040[Edit Inv] (opens in a new window) Bldg/Room NS 218A
Service Tag 3SWN1N3 Description Dell OptiPlex 7090 SFF
Serial No. 3SWN1N3 Location

CPU 10th Generation Intel Core i5-10500T


OS Unknown Software
TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Apr 07, 2025 10:20 AM 
Status changed from (1) Pending to (5) Completed
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Benjamin Pierce Apr 07, 2025 10:20 AM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Apr 07, 2025 10:20 AM 
I used the tester and found the ethernet port that works so 
everything is working now.
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Mary Dycus Apr 04, 2025 03:15 PM 
User called and stated that his device is not 
connecting to the internet. He has gone through 
all the basic troubleshooting things on his own 
such as restarting the device and making sure 
everything is plugged.
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