Service Request Ticket - # 87041

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2025 11:02 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210594[Edit Inv] (opens in a new window) Bldg/Room WUC 203
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00BB Location Tina Fuch's Front desk student station

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:A1:0B:2E


Wireless NIC DC:21:48:24:E9:DD

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Apr 08, 2025 10:41 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Apr 08, 2025 10:41 AM 
20210836[Edit Inv] did the same thing, so i brought it back, 
replaced the power supply and the original dock 
worked
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Tony Benedetti White Apr 08, 2025 09:35 AM 
david approved reassignment of 20210836[Edit Inv]
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Dyllan Coons Apr 08, 2025 08:50 AM 
Task reassigned to Tony Benedetti White.
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Dyllan Coons Apr 08, 2025 08:50 AM 
Tony is returning this device. It needed dell 
docking solution downloaded on it. This is done 
through Dell Command there is a checkbox you need 
to click on.
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Jordan Reisig Apr 07, 2025 01:03 PM 
I tried switching out the dock, the dock cord, 
changing the outlet it's plugged into, and I tried 
using a different charger. The laptop is currently 
on imaging desk in UCS. 20210594[Edit Inv]
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Kyla Aitaro Apr 07, 2025 11:02 AM 
Contact #: ext. 89318
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Kyla Aitaro Apr 07, 2025 11:02 AM 
Viviana

user called reporting their computer not fully 
turning on but monitors are on and responsive. 
They mentioned tried holding the power button for 
a while and still no luck.


user is available until 2pm today but the office 
is open all day.
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