Service Request Ticket

Service Request Information

CONTACT	Name	Dantas-Whitney, Maria	Date	Apr 07, 2025 12:12 PM
	Department	College of Education	Phone	88636
	Location		Email	dantasm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240526 (opens in a new window)	Bldg/Room	RWEC 223
	Service Tag		Description	Apple 13-inch MacBook Air: Apple M4 Chip - Midnight #Z1cY
	Serial No.	JRF9NT4G7N	Location	Maria Dantas-Whitney - PROMISE
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	2C:CA:16:48:0B:91
	Bluetooth NIC	2C:CA:16:45:15:CB

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Apr 22, 2025 01:20 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Apr 22, 2025 01:20 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Apr 22, 2025 01:20 PM	I did this	Add Attachment
David Kunz	Apr 18, 2025 11:45 AM	**This is an email** Great, When we do the swap, we will unlicense from that machine and license on the new one. When do you have time for us to set the new device up for you? Thanks, David	Add Attachment
David Kunz	Apr 18, 2025 11:44 AM	Remove Endnote and Atlas.ti license from 20150783 and add to 20240526	Add Attachment
David Kunz	Apr 17, 2025 02:57 PM	Hi Maria, Do you know what computers you currently have with Endnote and Atlas.ti? We need to make sure your licenses are in compliance before licensing the software on your new device. Thanks, David	Add Attachment
David Kunz	Apr 17, 2025 02:57 PM	This still needs Atlas.ti and Endnote installed and licensed. Atlas.ti product key is in the Z: drive and Endnote is in the T: drive.	Add Attachment
Andrew Zhen	Apr 11, 2025 04:59 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Apr 11, 2025 04:51 PM	imaged	Add Attachment
Joanie Kinnaman	Apr 07, 2025 12:12 PM	on shelf in hallway	Add Attachment