Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Apr 07, 2025 12:12 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180167 (opens in a new window)	Bldg/Room	DFSC 206
	Service Tag	7623HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7623HQ2	Location	DFSC206 200-level Chemistry LAB Station #
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:86:08

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	bpierce23@wou.edu	88925

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Apr 09, 2025 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Apr 09, 2025 09:30 AM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	Apr 09, 2025 09:30 AM	The computer was unplugged and we plugged it back in.	Add Attachment
Dyllan Coons	Apr 08, 2025 10:51 AM	left voicemail requesting her to call the front desk with her updated availability	Add Attachment
Allie Clark	Apr 07, 2025 01:47 PM	**This is an email** It will not power on at all. The monitor has power but not the computer.	Add Attachment
Allie Clark	Apr 07, 2025 12:12 PM	**This is an email** Computer # 20180167 in DSC 206 will not turn on and we need that fixed	Add Attachment