Service Request Ticket - # 87049

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Service Request Information

CONTACT	Name	Kunz, David	Date	Apr 07, 2025 01:10 PM
	Department	University Computing Solutions	Phone
	Location		Email	kunzd@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Computer	Edit WOU #	20181219 (opens in a new window)	Bldg/Room	HL 230J
	Service Tag	J2LMDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	J2LMDW2	Location	Alcove Lab
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; This station gets full Adobe CC2015 for WIN from Student LAB license
	Wired NIC	6C:2B:59:E8:04:82
TECHS	Submitted by	David Kunz	Contact	kunzd@wou.edu
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Apr 07, 2025 01:16 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Apr 07, 2025 01:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Apr 07, 2025 01:10 PM	20181219 HL 219?	Add Attachment

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