Service Request Ticket - # 87057

Service Request Information

CONTACT Name Vala-Haynes, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2025 09:15 AM
Department Health & Exercise Science Phone 89256
Location Email valahaynese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190482[Edit Inv] (opens in a new window) Bldg/Room RWEC 235
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0VQ
Serial No. C02ZF1JTJV3X Location Emily Vala-Haynes

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325; Camtasia 2019 ED v19 single user licence VISA2019009859 (order11595); TRANSFER from W#20131013: STATA/SE v14 VISA2016006313 MAY2017;

Wired NIC 80:4A:14:66:56:CE


Wireless NIC A4:83:E7:99:18:C7


Bluetooth NIC A4:83:E7:9A:15:D6

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Apr 15, 2025 10:32 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Apr 15, 2025 10:32 AM 
Status changed from (2) Scheduled to (5) Completed
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Dyllan Coons Apr 11, 2025 11:11 AM 
Status changed from (1) Pending to (2) Scheduled
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Dyllan Coons Apr 11, 2025 11:07 AM 
Dyllan Coons
11:06 AM (0 minutes ago)
to Emily

Perfect, I will schedule you for 3:00pm on Monday.
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Dyllan Coons Apr 11, 2025 09:43 AM 
****This is an outgoing email****
Hi Emily,

I need some additional information regarding 
service request #87057

Description: Needs JAMF reenrolled

My name is Dyllan I work for UCS here at WOU. Your 
device 20190482[Edit Inv] has lost connection to our 
management/security software. We need to run a 
command to re-enroll it. This fix should take only 
about 5-20 minutes. If possible can you provide me 
with some time and dates that we can take a look at 
this?

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Dyllan Coons Apr 08, 2025 10:37 AM 
User was not in their office 4/8 10:15 AM
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Rowan Vasen Apr 08, 2025 10:14 AM 
ive had issues doing this in the past - RV
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John Rushing Apr 08, 2025 09:15 AM 
Enroll computer in JAMF.  Run this from Terminal: sudo profiles renew -type enrollment
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