Service Request Ticket - # 87066

Service Request Information

CONTACT Name Kirby, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2025 02:24 PM
Department Humanities/ Philosophy & Religion Phone 88249
Location Email kirbyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20180205[Edit Inv] (opens in a new window) Bldg/Room ACK 139
Service Tag 7665HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 7665HQ2 Location Smart Classroom Instructor Station UPG TBA

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:B1:D8


TECHS Submitted by Lily Polkowski Contact lpolkowski22@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public

Entered by Date Memo
Benjamin Pierce Apr 25, 2025 04:32 PM
Status changed from (1) Pending to (5) Completed
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Benjamin Pierce Apr 25, 2025 04:32 PM
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Apr 25, 2025 04:32 PM
I have finished the image, done adobe, updates, and put the software 
on that was on the list
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Dyllan Coons Apr 25, 2025 08:06 AM
Ben is starting the Image
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Dyllan Coons Apr 22, 2025 09:35 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Dyllan Coons Apr 22, 2025 09:35 AM
This will have to be done on the 25th
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Dyllan Coons Apr 14, 2025 02:22 PM
room is in use I would reimage this device it is an 
instructor station so we might be able to image in 
place consulting with David.
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Ian Cooper Apr 11, 2025 02:50 PM
Task reassigned to UCS Tech.
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Ian Cooper Apr 11, 2025 01:21 PM
Task reassigned to Ian Cooper.
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Ian Cooper Apr 11, 2025 01:21 PM
****This is an email****
Hello Ken, 
I was looking through your ticket and was wondering if there was a 
good time I could come by and take a look at your device? 
Sincerely,



--
Ian Cooper
He/Him/His
UCS Student Tech.
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Andrew Zhen Apr 09, 2025 04:09 PM
this is a old image which had all the lab printers 
notify, this most likely needs to be reimaged?
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Lily Polkowski Apr 08, 2025 02:25 PM
****This is an outgoing email.****
Hello Ken,
I went ahead and opened a service request ticket 
(#87066) regarding this issue. Someone will check 
it out. 
If you can find the WOU # of the computer, that 
would be great. Thank you!

-Lily
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Lily Polkowski Apr 08, 2025 02:24 PM
****This is an incoming email.****
Greetings, 
This term I am teaching a class in Ackerman 139, 
and I am encountering a problem with the computer 
in that room.  When I log in, a box prompting me 
to choose a printer pops up on the screen, and 
then disappears, only to appear again, and again, 
and again.  The machine seems to be stuck in a 
cycle.  Unfortunately this makes it impossible for 
me to do anything on the computer.  No other 
programs can be utilized.

How can I stop this from happening?  I never have 
a reason to print from that computer.  But I do 
have reasons for using the computer in other ways.  
Please let me know what can be done to resolve 
this problem when you get a chance.  Thanks for 
your time.

Ken 
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