Service Request Ticket - # 87096

Service Request Information

CONTACT Name McMillan, June   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2025 01:31 PM
Department Admissions Office Phone 88197
Location Email mcmillanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141242[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2XVHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 2XVHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D5:FE:A4

TECHS Submitted by Lily Polkowski Contact lpolkowski22@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Apr 22, 2025 03:12 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Apr 22, 2025 03:12 PM 
Status changed from (3) Order in Process to (5) Completed
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Ian Cooper Apr 22, 2025 03:12 PM 
Since issue has resolved I'm closing this ticket. A new ticket will be 
made for the replacement.
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David Kunz Apr 16, 2025 08:51 AM 
That's amazing news!  Thank you!
The computer is usable, just turtle slow, but we will make it until the 
replacement comes in.

Thanks very much for your help!
June
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Andrew Zhen Apr 11, 2025 02:16 PM 
Status changed from (1) Pending to (3) Order in Process
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David Kunz Apr 10, 2025 04:26 PM 
Awesome,

That computer already has a replacement that has been ordered and is due to 
be at UCS on 4/21. It is part of a one time purchase to replace very old 
computers on campus (2015 and older).
We will do our best to get it out to you as soon as possible. If it is 
completely unusable, we can bring a loaner in the meantime.

Thanks,
David
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David Kunz Apr 10, 2025 04:21 PM 
20141242[Edit Inv] this is the correct number
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David Kunz Apr 10, 2025 04:15 PM 
Hi June,

Can you provide me with a picture of the computer in question? I have that listed as 
a device that was removed from campus.

Thanks,
David
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Lily Polkowski Apr 10, 2025 01:31 PM 
****This is an incoming email.****

Hello!

I'm wanting to inquire about a replacement 
computer for our front desk/reception area in the 
admissions office.  Currently we have an older 
computer that can take 20+ minutes to sign in and 
on many occasions will not load all the programs. 
We are currently using a Dell desktop computer and 
I would like to continue to use a desktop computer 
if possible.  We have several students who login 
to this computer throughout the day since this is 
a student run front desk.  The current computer 
that we are assigned is 20141247[Edit Inv].
Please let me know if there is a solution to our 
very slow, very inadequate computer situation.
Thank you so much!
June
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