Service Request Ticket - # 87101

Service Request Ticket - # 87101

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Service Request Information

CONTACT	Name	Olson, Jessica	Date	Apr 11, 2025 08:15 AM
	Department	Facilities Services	Phone	88156
	Location		Email	olsonje@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160837 (opens in a new window)	Bldg/Room	PP 114
	Service Tag		Description	Xerox VersaLink C400 Color Printer #C400/DN
	Serial No.	7HB456147B	Location	Physical Plant Color Laser, Jessica Olson's Office
	Model	C400/DN	Hostname	hardhat.wou.edu
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages NETWORKED IP ADDRESS:140.211.114.36	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:30:6F

TECHS	Submitted by	Abigail Ratliff	Contact	aratliff23@wou.edu	88925
	Primary Technician		Contact	bpierce23@wou.edu	88925

Tracking

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Apr 15, 2025 03:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Apr 15, 2025 03:48 PM	The ethernet was in the wrong port. Put it into the right port and now things are working much better. Having them update to windows 11 tonight.	Add Attachment
Mary Dycus	Apr 15, 2025 11:46 AM	**This is an email** I am having the same issues. Thank you!	Add Attachment
Mary Dycus	Apr 15, 2025 11:46 AM	Jessica, Of course! Are you having the same issues? Or is something new popping up for you? Please let me know. Best, Mary	Add Attachment
Mary Dycus	Apr 15, 2025 11:46 AM	**This is an email** Hi there, I'm hoping I can get this ticket opened back up. I'm still experiencing printing issues. Thank you!	Add Attachment
Mary Dycus	Apr 15, 2025 11:46 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Benjamin Pierce	Apr 11, 2025 10:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Benjamin Pierce	Apr 11, 2025 10:37 AM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	Apr 11, 2025 10:37 AM	I made the printer the default which seems to have made It work.	Add Attachment
Abigail Ratliff	Apr 11, 2025 08:17 AM	**This is an incoming email** I have. Thank you,	Add Attachment
Abigail Ratliff	Apr 11, 2025 08:17 AM	**This is an outgoing email** Hello Jessica, Have you tried restarting the printer? Thanks, Abigail	Add Attachment
Abigail Ratliff	Apr 11, 2025 08:16 AM	**This is an incoming email** The WOU# is 20160837 There's no error message on the printer, only on the computer when the print fails.	Add Attachment
Abigail Ratliff	Apr 11, 2025 08:16 AM	**This is an incoming email** Hello Jessica, What is the WOU# on the printer? Is there an error message on the printer when you check the printer? Thanks, Abigail	Add Attachment
Abigail Ratliff	Apr 11, 2025 08:15 AM	**This is an incoming email** Hi there, I've been having trouble connecting to my printer (PP-Hardhat on Three Sisters). When I attempt to use it, I get a message that the print failed and to check the printer. I'd appreciate any help you can give me. Thank you!	Add Attachment