Service Request Ticket

Service Request Information

CONTACT	Name	Kunz, David	Date	Apr 12, 2025 11:49 PM
	Department	University Computing Solutions	Phone
	Location		Email	kunzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181048 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	884PDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	884PDW2	Location	SLGFA Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F8:69

TECHS	Submitted by	David Kunz	Contact	kunzd@wou.edu
	Primary Technician		Contact	jreisig24@wou.edu	88925

Entered by	Date	Memo
Jordan Reisig			Email Public
Entered by	Date	Memo
Jordan Reisig	Apr 18, 2025 11:09 AM	Task reassigned to Jordan Reisig.	Add Attachment
Jordan Reisig	Apr 18, 2025 11:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Reisig	Apr 18, 2025 11:08 AM	Task reassigned to UCS Tech.	Add Attachment
Jordan Reisig	Apr 18, 2025 11:08 AM	Imaging is fully complete and Adobe CC along Acrobat are now installed.	Add Attachment
Benjamin Pierce	Apr 18, 2025 10:35 AM	Task reassigned to Jordan Reisig.	Add Attachment
David Kunz	Apr 17, 2025 04:16 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Dyllan Coons	Apr 17, 2025 10:30 AM	Task reassigned to UCS Tech.	Add Attachment
Dyllan Coons	Apr 17, 2025 10:30 AM	Just needs CC and acrobat installed	Add Attachment
Benjamin Pierce	Apr 16, 2025 11:10 AM	Task reassigned to Dyllan Coons.	Add Attachment
Benjamin Pierce	Apr 16, 2025 11:10 AM	I put in the NvME and started the imaging process	Add Attachment
Dyllan Coons	Apr 15, 2025 10:34 AM	Waiting for site wide imaging to be turned on	Add Attachment
David Kunz	Apr 12, 2025 11:50 PM	Please see if this computer is still being used in Upward Bound and if so, upgrade to an NVME	Add Attachment