Service Request Ticket - # 87132

Service Request Information

CONTACT Name Contreras, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2025 08:00 AM
Department Campus Public Safety Phone 88049
Location Email contrerasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210790[Edit Inv] (opens in a new window) Bldg/Room PS
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700UO Location Jessica Olson

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:BD:C7


Wireless NIC D4:54:8B:AD:A3:C7

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Apr 15, 2025 09:12 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Apr 15, 2025 09:12 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Apr 15, 2025 09:12 AM 
uninstalled sophos
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Tony Benedetti White Apr 15, 2025 09:12 AM 
sophos issue
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Nathan Sauer Apr 15, 2025 08:00 AM 
She said it failed to upgrade, and would like 
assistance. She is in the office this morning 4/15 
if it is possible to do it today.
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