20200211

Merryn's computer is in rough shape so we gave her a 
GFA computer until she receives a replacement device 
in July.

Merryn came and dropped off the loaner device (WOU 
#2017067) and also came and picked up her device as 
well. 

Hi David,

Sorry I've been out of town. If I could swap back to my old laptop 
into we get a replacement, that would be great. The loaner is 
having issues the last  couple days with crashing randomly and 
restarting. 

Thanks,

Merryn

Task reassigned to David Kunz.

****This is an email****
Hi,

It wasn't that there was an issue connecting to 
gmail. I've always connected through the browser 
via portal, but it was that when I was in google 
drive or docs it would disconnect occasionally as 
though it had lost wifi and then reconnect after a 
few minutes. That was regardless of whether I was 
working from home or on campus. When I'm joining a 
class through zoom, it's typically from home and 
that's when the disconnecting was impacting 
providing interpreting services. This never 
happened on the PC laptop that I would use as a 
backup when that happened. So the problem isn't 
that it doesn't connect at all, it's that it drops 
connection intermittently.

As far as requesting a new one, I can go ahead and 
put the request through portal or see if our 
office manager wants to be the one to put in that 
request. 

Going forward, will you be returning that Mac 
laptop, or what is the plan?

Thanks,

Merryn Givens

****This is an OUTGOING email****
Hey Merryn,

I'm just following up regarding your computer 
disconnecting from wifi. So since the screen is 
damaged, it's no longer able to get OS updates, 
and it's GFA you are actually eligible for 
an upgrade. However, you wouldn't be able to 
receive it until around July since we are waiting 
for funding. If you want you can put in a request 
for a new device through your portal so your 
request can be near the top of the list.

We also went ahead and took a look at your current 
laptop and when we ran wifi diagnostics the device 
said there were no issues found. We've also had it 
connected to our network for a while and haven't 
noticed any network issues.
I also noticed in the ticket that it said you were 
having issues connecting to gmail. Are you trying 
to connect to gmail through the computer's mail 
app or through the browser?

-- Jordan 

I meant to type in 20180679 

****This is an email****
Also I want to clarify that it's not just 
disconnecting, it's showing that no networks 
exist. We have more than one internet line at our 
home (one broadband one fiber different companies 
different brands of modem while transitioning to 
fiber) and while the other laptop is still 
connected and showing both networks, the Mac shows 
there's no wifi period. 

Merryn Givens (she/her)

Staff Interpreter/Transcriber | Disability Access 
Services

Western Oregon University

Office: APSC 405 | P: 503-838-8250 

NEW: We have dedicated drop-in hours available, 
check out the DAS Drop-In Hours Calendar

Website: www.wou.edu/disabilityservices

****This is an email****
'm all over campus today, but I could come drop it 
off within the next half hour if that works since 
I won't be in any one place. 

Merryn Givens (she/her)

Staff Interpreter/Transcriber | Disability Access 
Services

Western Oregon University

Office: APSC 405 | P: 503-838-8250 

NEW: We have dedicated drop-in hours available, 
check out the DAS Drop-In Hours Calendar

Website: www.wou.edu/disabilityservices

****This is an email****
Yes I'm on campus now. If it is my modem, then it 
must be communication problems with this laptop 
specifically because I have a secondary laptop 
(pc) from wou (for typewell) that I have been 
using a backup and it has not had any issues at 
all. I don't know if the Mac is doing this on 
campus as I haven't had to join zoom from campus 
since the issue began. 

Merryn Givens (she/her)

Staff Interpreter/Transcriber | Disability Access 
Services

Western Oregon University

Office: APSC 405 | P: 503-838-8250 

NEW: We have dedicated drop-in hours available, 
check out the DAS Drop-In Hours Calendar

Website: www.wou.edu/disabilityservices

****This is an email****
No no messages or warning, my zoom freezes and then 
suddenly the wifi bars above are gone with no 
connection.

****This is an email****
Hello,

My mac laptop for work is suddenly having issues 
maintaining a connection to wifi. It drops off 
after about 15-30 minutes and then takes a while 
to reconnect. This seems to happen mostly when I'm 
in a zoom call from home interpreting, which is 
not great. I've run updates and it's still 
happening. Is this something that you guys could 
look into for me?

Thanks,

--
Merryn Givens (she/her)

Staff Interpreter/Transcriber | Disability Access 
Services

Western Oregon University

Office: APSC 405 | P: 503-838-8250 

NEW: We have dedicated drop-in hours available, 
check out the DAS Drop-In Hours Calendar

Website: www.wou.edu/disabilityservices