Service Request Ticket - # 87135

Service Request Information

CONTACT Name Brown, Joy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2025 10:09 AM
Department Admissions Office Phone
Location Email brownj@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210583[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00IN Location Kodee Hardwood

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8D:E8


Wireless NIC DC:21:48:27:9D:4A


TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public

Entered by Date Memo
Dyllan Coons May 02, 2025 01:59 PM
Task reassigned to Dyllan Coons.
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Dyllan Coons May 02, 2025 01:59 PM
Task reassigned to Dyllan Coons.
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Dyllan Coons May 02, 2025 01:59 PM
This setup has been completed.
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Lily Polkowski Apr 24, 2025 01:57 PM
A ticket #87221 was opened for the same request. I 
went ahead and updated this one and the other one 
to avoid any confusion.
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Lily Polkowski Apr 24, 2025 01:53 PM
****This is an incoming email.****
Hi Nathan!

- Kodee prefers a PC
- Office location is Welcome Center 110L
- May 5th would be a perfect day for set up

Please let me know if you have any more questions, 
I'm happy to help.

Thank you
June
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Dyllan Coons Apr 24, 2025 09:35 AM
11am thursday 5/1
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Dyllan Coons Apr 24, 2025 09:35 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Dyllan Coons Apr 24, 2025 09:35 AM
That makes sense! Do you have any availability 
between 11am and 3pm on Thursday, May 1? 

Best,
Joy

I can be there at 11am just fine, if that works 
for you? I'll send out an invite from our tech 
scheduling calendar.
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Dyllan Coons Apr 23, 2025 11:37 AM
****This is an email****
We can do that if you would like. However, we 
recommend setting it up before the user gets here 
in this case because it is a Dell Device we don't 
need to change or set up anything with the user. 
Then we can come out Monday if the user needs any 
assistance. I am available all day 5/2 Friday or I 
can schedule this for a different tech on Monday 
5/5 if you want to do it then.
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Dyllan Coons Apr 23, 2025 11:25 AM
Contact changed from Kodee Harwood to Joy  Brown.
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Dyllan Coons Apr 23, 2025 11:23 AM
****This is an email****

Joy Brown 
9:42 AM (1 hour ago)
to Kodee, me

Hi Dyllan,

Would you all be able to come over and get Kodee 
all set up in the morning on May 5? Her office 
will be 110L in the Welcome Center.

Thank you!
Joy
--
Joy Brown
Director of Undergraduate Admissions
Western Oregon University
345 Monmouth Ave N | Monmouth, OR 97361
brownj@wou.edu | 503-838-8213
she/her/hers
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Dyllan Coons Apr 22, 2025 01:30 PM
****This is an email****


Dyllan Coons 
1:30 PM (0 minutes ago)
to Kodee

Hi Kodee,

My name is Dyllan and I work for UCS here at WOU. 
The computer that was requested by you or your 
department is ready to be delivered and set up. We 
have techs available this week or next
week. Just tell us what works best for you! When
you provide your availability please also send us
the room number for verification.

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David Kunz Apr 18, 2025 02:50 PM
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Apr 18, 2025 02:48 PM
Wrong computer earlier. This is the correct number 
20210583[Edit Inv]
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David Kunz Apr 17, 2025 03:33 PM
Task reassigned to New Equip. Setup.
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David Kunz Apr 16, 2025 12:00 PM
Task reassigned to UCS Tech.
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David Kunz Apr 16, 2025 11:59 AM
Please setup 20210853[Edit Inv] as well as two dell GFA Pool monitors and a dock for Kodee. Reach out to 
Kodee to find out where her new office will be and when we should perform the setup. Computer on 
GFA New setup shelf. Needs admin.
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Nathan Sauer Apr 16, 2025 11:24 AM
Task reassigned to David Kunz.
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Nathan Sauer Apr 16, 2025 09:02 AM
We will need to assign Kodee a GFA pool laptop and 
monitor(s). We do not have funding for anymore new 
GFA computers right now. Let's use up the GFA pool 
devices. The equipment Kodee currently has belongs 
to Housing, so it needs to go back to them 
(Shandelle).
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Nathan Sauer Apr 16, 2025 09:00 AM
****This is an email****
Good morning June,

The laptop and monitors that Kodee is currently 
using, belong to Housing. They need to remain with 
that area. We can assign Kodee a different laptop 
and monitor(s).

Also, the phone number currently assigned to 
Kodee, 503-838-8658 is the Conference & Event 
Service main phone number, and it is listed on 
that website. I would not want the number to move 
with Kodee to Admissions, because we would have a 
lot of external people contacting her thinking 
that that is the number for Event Services. We 
will assign Kodee a new phone number when she 
moves to Admissions.

Thank you,
Nathan
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David Kunz Apr 16, 2025 08:49 AM
Task reassigned to Nathan Sauer.
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David Kunz Apr 16, 2025 08:49 AM
Hi Nathan. I wanted to see if you could give 
approval to issue a new GFA device to Kodee in this 
situation or if we needed to use a GFA Pool device?
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Dyllan Coons Apr 15, 2025 10:37 AM
Task reassigned to David Kunz.
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Mary Dycus Apr 15, 2025 10:10 AM
I looked up all of the devices numbers and they 
are not GFA and are service. I am guessing she 
would have to go through the process of returning 
the equipment and then getting new equipment set 
up later. 
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Mary Dycus Apr 15, 2025 10:09 AM
****This is an email****
Hello,

Thank you for looking into this for me.  Kodee's 
laptop information is below.
Current laptop number is 20160652[Edit Inv].
Not sure if you need monitor numbers as well, but 
just in case: 20210666[Edit Inv] & 20140295[Edit Inv].

Thank you
June
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Mary Dycus Apr 15, 2025 10:09 AM
Good morning June,

What is the WOU number for the current computer 
Kodee has? If their current device is GFA approved 
they should be able to keep it. As far as the 
number, let me double check with Nathan on that. 

Best,
Mary 
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Mary Dycus Apr 15, 2025 10:09 AM
****This is an email****
Good morning,

Admissions has a new Campus Visits/Events 
Coordinator starting on May 5th, Kodee Harwood.  
Kodee currently works in the VP of Student Affairs 
office as the Interim Coordinator, Conference and 
Event Services. 
Kodee Harwood:  V00366133  harwoodk@wou.edu  ext. 
88658

1. Can Kodee use her current computer? If not, 
would we like to request a new computer for her?
2. Will Kodee keep her 88658 phone number?

I'm happy to provide more information as needed.
Thank you
June
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