Service Request Ticket - # 87158

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2025 03:07 PM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150066[Edit Inv] (opens in a new window) Bldg/Room HWC 127
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q707JFY13 Location Joe Mortensen

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:3E:BF


Wireless NIC AC:29:3A:9E:D5:23


Bluetooth NIC AC:29:3A:9E:D5:24


TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public

Entered by Date Memo
David Kunz Apr 22, 2025 01:11 PM
Status changed from (1) Pending to (5) Completed
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David Kunz Apr 22, 2025 01:11 PM
Hi Elisinoa,

I was your ticket with issues logging into a computer. On a Mac you can simply hold the power 
button down to turn off the computer completely. That will log off the user. I did notice the 
computer you wanted to use is very old and no longer supports Mac updates or our security app 
updates. It is very important to let your manager know that this device needs to be upgraded ASAP. 
It may not even function well enough for you to perform the duties of your job.

Thanks,
David
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Dyllan Coons Apr 22, 2025 09:57 AM
Task reassigned to David Kunz.
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Dyllan Coons Apr 22, 2025 09:57 AM
Need further steps with what to do with this 
specific case from MGMT.
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David Kunz Apr 17, 2025 03:35 PM
It is also really old and probably cannot be 
updated. No one should be using this computer 
anymore.
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David Kunz Apr 17, 2025 03:35 PM
This device might be disconnected from the domain
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Mary Dycus Apr 17, 2025 12:30 PM
****This is an email****
Mondays, Wednesdays and Fridays are best for me. 
any time between 8am-130pm. 
Thank you so much. 
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Allie Clark Apr 16, 2025 03:08 PM
Asked for the wou#. It is a mac desktop. 

Elisinoa Aluesi ealuesi22@mail.wou.edu
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Allie Clark Apr 16, 2025 03:07 PM
****This is an outgoing email****
Hello,
Our techs may need to do this. Would you be able 
to bring it in person? If not I can put in a 
ticket and a tech will find a time to help you.
Thanks,
Abigail
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Allie Clark Apr 16, 2025 03:07 PM
****This is an email****
Good afternoon, 

My name is Elisinoa Aluesi, I am a coach here at 
WOU for the football team. I am writing to you in 
regards to logging somebody out of a desktop so i 
can log in to that desktop. Our previous coach is 
not a part of us anymore and we cant get on to 
that desktop, we've tried turning it off and 
unplugging it and still the same thing. Not a rush 
but would like assistance with this please. 
Football offices are in HWC on the side by the 
tennis courts. Thank you, 
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