Service Request Ticket - # 87160

Service Request Information

CONTACT Name Paniagua, Betsy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 16, 2025 03:16 PM
Department Phone 88525
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200668[Edit Inv] (opens in a new window) Bldg/Room TODD 233
Service Tag FLR93D3 Description Dell Latitude 5410
Serial No. FLR93D3 Location Besty Paniagua

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:25:5C


Wireless NIC B0:60:88:C3:6E:28

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Apr 25, 2025 11:47 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ian Cooper Apr 25, 2025 11:47 AM 
Picked up.
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Ian Cooper Apr 25, 2025 11:40 AM 
Task reassigned to Ian Cooper.
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Brady Parksion Apr 22, 2025 12:33 PM 
Task reassigned to UCS Tech.
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Brady Parksion Apr 22, 2025 12:33 PM 
computer has printer, admin and firefox/chrome 
bookmarks and settings put on it. should be ready to 
go out. WE DO NOT HAVE HER LOANER YET.

Placing in box 22
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Dyllan Coons Apr 22, 2025 09:47 AM 
Task reassigned to Brady Parksion.
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Dyllan Coons Apr 22, 2025 09:47 AM 
Brady is currently working on the device adding 
software requested by user
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David Kunz Apr 17, 2025 03:58 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Brady Parksion Apr 17, 2025 09:22 AM 
****This is an email****
Dear Betsy,

I hope this message finds you well. I am writing to 
inform you that your laptop is prepared for pickup 
at your convenience. Kindly bring in the loaner so 
that we may exchange it for your personal computer.

Thank you for your attention to this matter. Best 
regards,

- Brady
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Brady Parksion Apr 17, 2025 09:12 AM 
Placed in Box 10
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David Kunz Apr 16, 2025 03:17 PM 
gave Betsy a GFA Pool as a loaner 20210597[Edit Inv]
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David Kunz Apr 16, 2025 03:16 PM 
This computer was having OS issues, we are reimaging 
it
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