Task reassigned to Benjamin Pierce.

****This is an email****
You stated "Hi Chris, you should be able to re-map 
your H-drive
using the instructions on the "remote access" page
here: https://wou.edu/tech/remote-
access/#networkdrives"

This has been tried and works temporarily but then 
stops working.

You stated "If you are logging onto your laptop at 
home, this
might be causing your H-drive to disconnect."

I am not logging into my computer remotely.


Can someone please come by to see what the problem 
is?

Task reassigned to UCS Tech.

Task reassigned to UCS Tech.

Status changed from (1) Pending to (5) Completed

H-Drive has been mapped. Will reach out to him on Tuesday to make 
sure that it's still mapped. 

****This is an email****
Hello Christopher, I'm from UCS. I was looking through your SR 
about your H drive issue. I was wondering if there was a good time 
I could come by and take a look at it?

Chris called this morning stating that he is having 
the same issue again. 

Status changed from (1) Pending to (5) Completed

Done mapped it remotely in two minutes my fastest 
time yet :)

Status changed from (7) Waiting for Contact to (1) Pending

Good afternoon Christopher,

If a tech has not reached out to you yet. It seems 
as though H drives (Home Drives) are an automated 
process. Try and relog, H drives also do not have 
the (H:) label and instead will be your username. 

Best,
Mary 

H drives (home drives) are an automated process.

Have Christopher try and relog. Double check he understands that the drive will be his username. 
H Drives don't have the (H:) label.