Regina's laptop was somehow swapped. That's why she 
was unable to log in.

Hi Regina,

So I was looking over our tracking list where we add local admin accounts to 
TRI computers. The computer you are referring to, 20210779, has no info about 
a local admin account ever being added. We have advised TRI that before 
sending someone home with a computer to work remotely that we need to add the 
proper accounts to those devices. This is not the first time this has 
happened. Unfortunately, given this situation, there is no way for us to 
remotely help you.

If you bring the computer with UCS, we are happy to add the proper local 
account so you can use the device without a domain connection.
I'm sorry for the inconvenience.

Best,David

Hi Regina,

Remote workers will not be able to continuously use their domain account (lastnamefirstinitial) unless 
they regularly bring their device to campus and connect to a WOU network.

On TRI devices, UCS creates local admin accounts for users to be able to login when they don't come to 
campus.

When you are at the login screen and see MASH at the bottom, the computer is trying to pass your 
credentials to the domain controller but it cannot connect.

On Windows you must type .\ before the local account user name. This will change the MASH to the name of 
the computer W********. If the laptop was set up for you, you be given a username like this rdusenbury 
most likely. 

If the laptop was not set up for you, I can get on a zoom call and walk you through a process to create a 
local admin account.

Thanks,
David

****This is an INCOMING email****

20210779

****This is an INCOMING email****

I work remotely and have been able to log into my 
laptop in the past. It is showing only an option 
to log in as ‘other’. I was all set up in the 
past. What can I do?

****This is an email****

Hi. I am having trouble logging into my laptop. I 
put in idusenburyr and my password. It said to 
sign in to mash.  I tried follow the directions to 
add W20210779 but that did not work.The message 
says my domain isn’t available. What can I do? 
thanks

Gina Dusenbury | She/her) | Observation and 
 Assessment Specialist
THE RESEARCH INSTITUTE